Frequently Asked Questions
How can I increase my resume match rate?
To increase your match rate, focus your efforts on the hard skills section, and match the frequency indicated in our match rate, as high-frequency skills are the most impactful. Don’t feel like you need to include every single skill on your resume. The Job Title is also a high impact factor in the match rate. If you had a similar position in the past with a different title, change the job title in your work experience to the one you are applying for. If you haven’t had similar job titles before, you can include it in the summary statement. Lastly, focus your efforts on soft skills and other keywords.
Are cover letters scanned by ATS?
We’ve encountered a few ATS that search for keywords within cover letters. Basically, if an application asks for a cover letter, they’re likely to scan it through ATS.
Why do my results say I’m missing skills when they’re already on my resume?
We usually see this problem when the skills on the resume and job description don’t match exactly. This means you may have used a plural (manage vs. manages), a verb tense (manage vs. managed), or a word variation (manage projects vs. project management).
Most ATS don’t understand variations. Because of this, we recommend keywords match exactly with how they’re written in the job description. To learn more, check out our article about wordsmithing your resume on our blog.
If you’ve already checked that there are no skill variations and you’re still having an issue, please contact [email protected] or Live Chat.
When do I get my free monthly scans?
Make sure your email is verified, and you have selected our Free Membership plan. You can check this on your account settings page. The additional scans will be deposited monthly on the day of the month you joined. For example, if you joined on May 20th, you would receive the additional scans on June 20th, July 20th, and so on. Your free scans will be added each month until you hit a cap of 5 unused scans. Use your scans each month to get additional scans.
How do I reset my password?
You can reset your password on our Password Reset Page. If you don’t receive a reset email from [email protected], please check your spam or promotions folders.